Privacy Statement

Privacy Policy

Welcome to FrontPorch™! We are so very happy you are here.

This privacy policy informs and governs the manner in which FrontPorch collects, maintains, uses and discloses Personal Information collected from all users and visitors to our Site. This policy only addresses our privacy practices associated with the FrontPorch website and the associated iPhone and Android apps. Other websites, apps and services we operate may be subject to other policies and practices. When you use our Site, you are entering into a legal agreement and you agree to all of these terms, including our Terms of Use and in some instances our Licensing Agreement.

Our registered users share their identities, communicate ideas and information, review businesses, organize neighborhood events, sell items in the Marketplace and utilize other features within the Site.

We use your Personal Information for providing and improving the Site and for a third party Neighborhood Specialist or Administrator to communicate with you, review and approve posts and provide other Neighborhood Specialist functions. By using the Site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Use.


When you create an account with us, either as a resident or a Neighborhood Specialist you must provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, first name, last name, street address, city, and state, zip code date of birth, email address, and phone number ("Personal Information") that we use to help verify that you are a resident in the neighborhood.

We may use your contact information to send you information about our Services or to market to you. Additionally, the Neighborhood Specialist, Administrator and/or Licensee has access to your contact information to approve posts and to market to you. We ask that you keep your contact information current and accurate so that we may offer you more relevant content, ads, and valuable services and opportunities.

You may participate in surveys and polls and we will collect your response but not your Personal Information. The participation in the surveys and polls is up to you. You may write a business or service review in the Applause section of the website. At a minimum your name will show on the review as well as your rating. Anonymous reviews are not permitted but you can elect whether the merchant or vendor receives your personal information such as name, email and phone number to be able to contact you for problem resolution or as a thank you for the review. If you elect to not share your personal information then just your name will appear along with the review.

We also use this information to offer you a personalized, relevant experience on FrontPorch. You understand that, by creating an account, FrontPorch and others will be able to identify you by your FrontPorch profile, and you allow FrontPorch to use this information in accordance with this Privacy Policy.


We keep it simple and you determine what may be seen by others. Your profile information also enables us to serve you ads and other relevant content on and off FrontPorch. At the time of registration you will have an option to not show some or all of your contact information. If you do not opt out your profile information will be shown in the neighborhood directory.

We collect your age to verify you are eligible to be a user only. We do not share your date of birth with anyone. Your name may imply your gender and if you provide a profile picture neighbors will most likely be able to determine your gender and approximate age. Profile pictures may also have information about when and where the photo was originally taken imbedded in the picture.


Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, browser usage and habits and your computer’s operating system. We use this information to analyze trends, diagnose and resolve server problems, help target offers and other ads, gather broad demographic information and track user movement. We also may track the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.


Our website and emails may contain “web beacons” that help us measure and track member activity. Some of these web beacons come from us. Other web beacons may come from our service provides.


CookieGoogle, as a third party vendor, uses cookies to serve ads on our Site. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Site or other sites on the Internet.

You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings page. FrontPorch, Inc. uses Remarketing with Google Analytics to advertise on third party sites to you after you visited our Site. We and our third party vendors, like Google, use first party cookies (such as the Google Analytics cookie) and third party cookies (such as the DoubleClick cookie) to inform, optimize and serve ads based on your past visits to our Site. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page. Google also recommends installing the Google Analytics Opt-out Browser Add-on for your browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.


FrontPorch, Inc. does not respond to Do Not Track (DNT) signals. Do Not Track (DNT) is a preference you can set in your web browser to let the websites you visit know that you do not want to be tracked. You can disable or enable this setting by visiting the Preferences or Settings menu of your web browser.


The system will send emails to the email you provide in your profile to notify you of activity within your Neighborhood and other important Company notifications. You always have a choice and have full control in My Settings, under Control Your Notifications for neighborhood activity notifications. You can elect to receive or not receive by category, or turn off all neighborhood notifications. You cannot opt out of important Company notifications such as updated policy notifications. Neighborhood Specialists will receive system notifications of posts and reminders unless they opt out which can be done in Administrative Tools. Neighborhood Specialists cannot opt out of Company notifications.


We may, or the Neighborhood Specialist may use your Personal Information to contact you by phone, email, in person, newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications in My Settings of your profile. When you contact FrontPorch's Help Center, we collect information that helps us categorize your question, respond to it, and, if applicable, investigate any breach of our Terms of Use Agreement or this Privacy Policy. We also use this information to track potential problems and trends and customize our support responses to better serve you. If you provide a cell phone number we may use it for the delivery of SMS messages. Although FrontPorch does not charge you for receiving text messages your carrier may charge you for text messages from FrontPorch or the Neighborhood Specialist in the same way as text messages from someone you know depending upon you plan.


There are restrictions on who can participate in a FrontPorch and you are strictly prohibited from sharing ANY of your neighbors Personal Information or their posts and comments with anyone outside the neighborhood without their permission. You may not gather information from the website on an automated basis (such as scripts, spiders, robots or crawlers) and you may not manually gather information or take screen shots. It is never ok for you to share information from the website about your neighbors to third party marketers.


You can change your profile information so long as you are updating it with accurate and current information by simply editing your profile. You may not falsify information or provide false names.

You may delete your account at any time by going to My Settings and then Control Your Notifications and select Please Delete My Account Your profile information will no longer be part of the neighborhood directory but may be archived for company records. Prior posts, comments and contributions such as for CookBook or Applause will remain in the system and cannot be deleted. Your information shared in the Neighborhood Directory will be removed within 45 days of account closure.
Please note: Information that others may have copied cannot be erased or deleted.


California Civil Code Section 1798.83, known as the "Shine The Light" law, permits our customers who are California residents to request and obtain from us a list of what personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge. Under Section 1798.83, FrontPorch does allow a third party Neighborhood Specialist access to your personal information for their direct marketing purposes and to help facilitate the neighborhood website.


FrontPorch, Inc. will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Site.


We may also disclose your personal information to a third party as part of a sale of the assets of FrontPorch Inc., a subsidiary, or division, or as the result of a change in control of the company or one of its affiliates, or in preparation for any of these events. Any third party to which FrontPorch, Inc. transfers or sells FrontPorch's assets will have the right to continue to use the personal and other information that you provide to us in the manner set out in this Privacy Policy.


The security of your Personal Information is important to us, and we protect your personal information using industry-standard safeguards. But remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.


Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. FrontPorch, Inc. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.


Our Site does not have content for anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and are aware that a child of yours under the age 13 has created a profile and is using please delete the child's profile immediately and contact us. If we discover that a Children under 13 has provided us with Personal Information, we will delete such information from our servers immediately.


FrontPorch does not track users, who do not interact with its sharing functionality across the web, and therefore does not use "do not track" signals. FrontPorch does not authorize the collection of PII from FrontPorch members on FrontPorch for third party use through advertising technologies without separate member consent

To learn more about DNT and FrontPorch 's DNT practices, please read on:

On September 27, 2013, California Governor Jerry Brown signed into law A.B. 370, amending the California Online Privacy Protection Act (CalOPPA) to require website operators such as FrontPorch to disclose: (1) how FrontPorch responds to "Do Not Track Signals"; and (2) whether third parties collect personally identifiable information (PII) about users when they visit FrontPorch.


What is Do Not Track? Do Not Track (DNT) is the concept that has been promoted by regulatory authorities, in particular the U.S. Federal Trade Commission (FTC) for the Internet industry to develop and implement a mechanism for allowing Internet users to control the tracking of their online activities across websites.

What is a DNT signal? Currently, various browsers - including Internet Explorer, Firefox, and Safari - offer a DNT option that relies on a technology known as a DNT header, which sends a signal to websites' visited by the browser user about the user's DNT preference. You can usually access your browser's DNT option in your browser's preferences.

Is there a DNT technology standard? The World Wide Web Consortium (W3C) has been working with industry groups, Internet browsers, technology companies, and regulators to develop a DNT technology standard. While some progress has been made on this issue, progress has been slow, and no standard has been adopted to date. Without a common, industry standard for DNT, users cannot know how any given company abides by DNT signal they receive from browser headers.

How does FrontPorch respond to the signal? FrontPorch takes privacy and security very seriously, and strive to put our members first in all aspects of our business. With regard to DNT, FrontPorch currently does not respond to DNT signals in browsers because it doesn't track individual members across the web.


FrontPorch, Inc. may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes. If you have any questions about this Privacy Policy, please Contact Us.